Your first visit
Open the private setup link provided by your administrator, choose your password, then sign in with your registered email.
Get started with Academy.
Choose the workflow that matches your role.
For learners
Continue later
Open My learning and choose Continue learning. Mark each lesson complete before moving on. Your completed lessons and submitted assessment attempts are saved.
Common questions
Why is my course missing from My learning?
It must be published and assigned to the email you are signed in with. Drafts appear only in Course studio. Ask your company administrator to check your assignment.
Does a setup link expiring end course access?
No. A setup/reset link expires after 24 hours and can be used once. It only helps you choose a password. Course progress persists independently; your administrator controls your access.
What if I forget my password?
Ask your company administrator for a new setup/reset link. Use it privately to choose a new password. Never send your password to Sentivo support.
How do I revise a published course?
Create a revision draft from the published course, edit and review it, then publish a new version. Existing assignments keep their original version. Assign the new version when appropriate.
Can I import or export a course?
Use Export course JSON in the studio toolbar to save the current draft content. Import an existing Sentivo course accepts validated JSON up to 400 KB and saves a new company draft. Exports contain answer keys; share them only with authorised owners. SCORM and xAPI packages are not supported.
What do Course insights show?
Owners can review question-level results using each assignment’s latest attempt. The view distinguishes latest pass results from learners who have passed at least once. Small samples need cautious interpretation; results alone do not prove training effectiveness.
Are drafts saved automatically?
No. Use Save draft and check the saved confirmation before leaving. The editor warns about unsaved changes. Undo and redo apply to the current editing session.
What do images and video require?
Use an approved image or direct HTTPS media URL. Image upload supports PNG, JPEG and WebP up to 5 MB. Uploaded images have public media URLs, so do not upload confidential client records. A YouTube watch-page URL is not a direct video file.
Are checklists and reveal cards scored?
No. They are practice interactions. Assessment questions are scored when the learner submits the assessment; each submitted attempt is recorded.
Are translations automatic?
No. Authors provide and review each language version. Arabic and Urdu lesson content uses right-to-left reading direction.
How do I download the course materials?
Owners can expand Download teaching package on a product card in Course studio. Learner workbooks, teaching pages, job aids, assessment papers and owner answer guides are separate documents. Open the HTML in a browser to print or save PDF.
How do completion records work?
After all lessons are completed and an assessment is passed, the learner and authorised company administrator can view and print the completion record. It records the first passed attempt for that fixed course version.
Are unfinished assessment answers saved?
They remain in the current open session. Refreshing or leaving before submission can discard them. Lesson completion and submitted attempts are saved on the server.
Does a pass prove workplace competence?
It records the outcome of the knowledge assessment. Appropriate practical evidence is needed to assess workplace competence.
Need help with your account?
Contact your company administrator first, or email info@sentivoconsultancy.com with the page name and the error shown. Do not include passwords or private setup links.